UPDATED: 04/15/2022
First, we want you to know that your satisfaction is what matters most to us. If you order something from us and you don’t absolutely love it out of the box, rest assured that you can return most items to us within 30 days of delivery for a refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
DEFECTIVE OR DAMAGED ITEMS
If we made a mistake, we”ll take care of it. Period. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you.
And don’t worry- shipping charges are on us, both for the returned item and the replacement. In order to return your item, email info@shopwillowcompany.com with order confirmation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopwillowcompany.com.
STANDARD RETURNS
Our return policy covers returns of most products in new or “like-new” condition up to 30 days after delivery. Items that cannot be returned include anything damaged through
normal wear and tear.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift
certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Willow Co.1364 E Washington Ave El Cajon CA 92019.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.