UPDATED: 04/15/2022
We Willow Co. respect our guests and understand that you are concerned about privacy. Therefore, Willow Co. have posted this Privacy Policy (the “Policy”) to let you know what kind of information we collect, how it is handled, and with whom it may be shared.
This Policy may change as we continue to develop our website so we encourage you to refer to this Policy on an ongoing basis, so that you understand our current Policy. If you have any questions or concerns, please don’t hesitate to contact us at info@shopwillowcompany.com.
WHAT INFORMATION WE COLLECT AND HOW WE USE IT
We collect various types of information depending on how you use our website, such as:
When you purchase something from our websites, we collect certain personal information, such as your name, address, phone number, and email address, in order to process your purchase.
When you send us a message, we collect your email address so that we can respond to you.
When you create an account with us, we collect personal information such as your name, address, and email address in order to expedite any future purchases.
When you access or use Willow Co. pages or accounts on any third-party social media platforms such as Facebook, Twitter or Instagram (“Social Media Pages”);
When you comment on our blog or sign up to receive news and special offers from us, we may use your email address in order to communicate with you about Willow Co. products or services (as permitted by law).
When you browse our websites, we may also collect certain “non-personal information,” which by itself, cannot be used to identify or contact you. This includes demographic information (such as your age, gender, income, education, zip code, etc.), technical information (such as your computer’s internet protocol (IP) address, device screen resolution, device type, operating system, mouse movements, location and clicks, keypresses and the type of browser you are using), and information you provide us while using our website (such as the terms you enter in the search function of our website). This information helps us evaluate consumer trends and usage related to our website, and allows us to improve our website content and offerings accordingly.
We will retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or not prohibited by law.
YOUR CONSENT
In many circumstances, we will not collect or process your personal information without your consent. We will ask for your express consent where required or where we find it appropriate. If you choose not to consent, please do not use our website, products, or services, and do not provide us with any personal information. You may withdraw your consent at any time by emailing us at info@shopwillowcompany.com
HOW WE SHARE YOUR INFORMATION
Online Advertising and Third Parties We work with certain third parties for advertising or promotional purposes, including to:; serve advertisements across the Internet; track and categorize your activity and interests over time on our websites, and on third-party websites and mobile applications; and to identify the different devices you use to access websites and mobile applications. We may share your information with these third parties as described in this Policy, and these third parties may collect information from you independently as described in their privacy policies. The information that these companies collect or that we share may be used to customize or personalize the advertisements that are displayed to you.
We may share personal information with the third parties we work with for advertising purposes; however, we generally do not share personal information about you with third parties for non Affiliate third-party marketing or advertising purposes. We may also share aggregate information, such as demographic information, and our statistical analyses, to third parties in our discretion. This aggregate information does not include your personal information.
We may also share your personal information with third-party providers that perform services for us. For example, we use PayPal to power our online store. We share your personal information with service providers such as PayPal in order to provide our website and products and services to you. Any credit card or bank account information you provide our websites will not be stored on our servers, and is instead passed directly to the third-party provider. When we work with a third-party provider, we require that these parties agree to process your personal information based on our instructions and in compliance with this Policy and applicable laws.
Please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you choose to use our website, then your information may become subject to the laws of the jurisdictions in which our third-party providers or their facilities are located.
Other Disclosures
Additionally, we may disclose your personal information and other related information in response to subpoenas, court orders, or other lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also collect and share personal information in order to investigate or take action regarding illegal activities, suspected fraud, violations of our Terms of Service, or as otherwise required by law or by government and regulatory authorities. Information You Post to Our Websites Keep in mind that any information that you choose to post to our website, including product reviews and blog comments, can be seen, collected, and used by anyone who visits our websites. We are not responsible for unauthorized third-party uses of such information.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We take reasonable physical, technical, and organizational measures to protect the personal information collected on our websites. Of course, no method of transmission over the Internet or electronic storage is 100% secure. As we deem appropriate, we use security measures consistent with industry standards. However, we cannot guarantee the security of our databases, nor can we guarantee that information you provide us won’t be intercepted during transmission over the Internet.
COOKIES AND SIMILAR TECHNOLOGIES
When you visit or interact with our websites, we or our third-party providers may use cookies, web beacons, and other tracking technologies in order to operate our websites and services, to improve our performance, or to give you extra functionalities, all with the goal of providing a better experience for you. Third parties that have content embedded on our website (such as buttons, widgets, and other embedded features or content) may set cookies on your browser or obtain information about the fact that you visited our websites from a certain IP address. Our third-party providers may also collect personal information as described in the section above. We do not authorize third parties to collect any other personal information from our websites unless you provide it to them directly.
What Are Cookies and How to Disable Them
A “cookie” is a small piece of information send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. It holds information a site may need to interact with you and personalize your experience. Our websites use both session cookies and persistent cookies.
Session cookies enable you to move from page to page and to use features on our websites while your browser remains open. For example, session cookies allow you to add products to your shopping cart and carry the contents of your cart to checkout. Persistent cookies last from visit to visit. For example, persistent cookies may be used to recognize you as a previous user to provide a more personalized experience. They are stored in your computer, device, or browser until you choose to delete them. The majority of web browsers accept cookies and similar files, but you can usually change the browser settings to prevent this. However, if you do so, some functionality of this website may be lost. Please visit www.allaboutcookies.org for more information about cookies and how to disable them.
YOUR CALIFORNIA RIGHTS
Residents of the State of California have the right to request a list of all third parties to which we have disclosed certain information during the preceding year for the third parties; direct marketing purposes. However, it is our policy to neither disclose personal information, nor to sell such information to third parties for the third parties’ direct marketing purposes without your consent.
CHANGES TO THIS POLICY
We reserve the right to modify this Policy at any time, so please review it frequently. This Policy was last updated April 15, 2022. If our business undergoes a fundamental change such as, for example, a sale, merger, or transfer of all or a portion of our business or assets, we may disclose your personal information to the other parties in the transaction so that we may continue to provide products and services to you.
ACCESS AND CORRECTIONS
You may contact us at any time at info@shopwillowcompany.com to (1) see what personal information we have about you, if any, (2) change or correct any personal information we have about you, 3) have us delete any personal information we have about you, or 4) express any complaints or concerns you have about our use of your personal information. It is not technologically possible to change or delete each and every instance of the information we hold on you from our systems, and data may remain in non-erasable or aggregate form. We may retain data for a period in our backup or temporary systems. We may also retain some information for longer periods as required by law, contract, or auditing requirements.
INFORMATION RECEIVED FROM NON-U.S. RESIDENTS
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
As further explained in the "Questions and Contact Information" section below, we encourage you to contact us should you have a Privacy Shield-related (or general privacy-related) complaint.
QUESTIONS AND CONTACT INFORMATION
We welcome your feedback and questions about this Policy. If for any reason you wish to contact us, please send us an at info@shopwillowcompany.com